Phone
+48 537 151 454Orders, dates, questions about the price. An AI assistant answers, and a manager confirms the booking during working hours. Prefer a person? Call the owner.
CallContact — CleanAI Kraków
Call us, write on WhatsApp or to the assistant on Telegram, or send the form with photos. We reply during working hours, seven days a week.
- 7 days a week
- WhatsApp and Telegram 24/7
- Polish · Ukrainian · Russian
- Kraków and 30 km
How to reach us
One team, four ways. Urgent matters by phone, photos and details on WhatsApp or Telegram.
Same number. Send photos of the furniture, carpet or stain and your district, and we will give you the price from the price list. Write at any time; we reply during working hours.
Write on WhatsAppTelegram: message us
@clean_ai_plCleanAI's Telegram account. A person replies, not a bot: send photos and questions, we answer during working hours.
Message us on TelegramTelegram: booking bot and manager
@krakow_cleanai_botWorks around the clock: gives prices from the price list, accepts photos and prepares an order. We confirm the date during working hours.
Open in TelegramTo the owner
+48 732 890 415Complaints, invoices for companies, regular cooperation. Calls only; please send messages on WhatsApp to the main number.
CallWorking hours
- Monday – Friday
- 08:00–20:00
- Saturday and Sunday
- 08:00–16:00
Languages
We speak Polish, Ukrainian and Russian; in English we reply in writing: WhatsApp, Telegram, email.
Write to us
Describe what needs cleaning and attach photos. Your message goes straight to a manager; we reply during working hours.
Where we work
We come to clients all over Kraków and in municipalities up to 30 km from the city.
Travel
- Kraków, all districts
- included
- up to 15 km beyond the city limits
- +30 PLN
- up to 30 km beyond the city limits
- +50 PLN
- further than 30 km
- not served yet
Wieliczka, Skawina, Niepołomice, Zabierzów, Mogilany and other municipalities within 30 km
The surcharge is charged once per order. The configurator shows the exact amount once you enter your address.
Contact CleanAI in Kraków: phone, WhatsApp, Telegram and form
Updated:
The fastest way to reach CleanAI is by phone or WhatsApp at +48 537 151 454. We answer Monday to Friday 8:00–20:00, and on Saturday and Sunday 8:00–16:00. You can message us on WhatsApp or write to the assistant on Telegram at any time; we reply during working hours.
Contact at a glance
- Phone and WhatsApp
- +48 537 151 454
- Owner (calls only)
- +48 732 890 415
- Telegram, AI assistant 24/7
- @krakow_cleanai_bot
- kontakt@cleanai.pl
- Working hours
- Mon–Fri 8:00–20:00, Sat–Sun 8:00–16:00
- Languages
- Polish, Ukrainian, Russian; English in writing
We speak Polish, Ukrainian and Russian; in English we reply in writing. You can work out the price of most services yourself: the configurator on the service page and the AI quote from a photo calculate it from the same price list we use on the phone. Contacting us is useful when the job is unusual, when you want to agree on details or change the date.
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Which channel to choose
Every channel leads to the same team. They differ in how quickly you get an answer and what is easy to send through them.
| What you need | Best option | Why |
|---|---|---|
| How much sofa cleaning, carpet cleaning or flat cleaning costs | Configurator on the service page or AI quote | Price from the price list straight away, no waiting for a reply |
| Unusual furniture, a difficult stain, an unknown fabric | WhatsApp with a photo | A photo shows the material and the dirt, so the answer is specific |
| Booking for a chosen day | The “Book a visit” button or phone | The calendar shows only free slots |
| Something on the day of the visit: access, keys, running late | Phone +48 537 151 454 | A call is the fastest |
| Changing the date or cancelling | Phone or WhatsApp | Free of charge up to 24 hours before the visit |
| Complaint | Email with photos | A written complaint has a date and stays on record |
| Invoice, business cooperation | Call the owner at +48 732 890 415 or email | The owner handles these matters |
| A question in the evening or at night | Telegram or WhatsApp | The Telegram assistant replies right away; we read WhatsApp in the morning |
+48 537 151 454 is both a phone number and WhatsApp. +48 732 890 415 takes calls only.
Phone and WhatsApp: +48 537 151 454
This is CleanAI's main number. Calls are answered by an AI assistant: it takes your booking, gives prices from the price list and notes the date, and a manager confirms the details during working hours: Monday to Friday 8:00–20:00, weekends 8:00–16:00. Prefer to talk to a person? Call +48 732 890 415. You can also message us on WhatsApp at +48 537 151 454 or leave a message in the form.
WhatsApp works best for questions about furniture, carpets and stains. Send one or two photos of the whole piece and one close-up of the fabric or stain, and tell us the district and the day you prefer. Based on that, we will give you the price from the price list and suggest a date.
Telegram: an AI assistant that works around the clock
The @krakow_cleanai_bot bot is CleanAI's AI assistant. It replies at any time: it gives prices from the current price list, accepts photos, calculates a preliminary quote and prepares an order. Orders from the bot come to us, and we confirm the date during working hours.
If you would rather talk to a person, the bot menu has an option to contact a manager. In that case you can also write to us on WhatsApp straight away.
Directly to the owner: +48 732 890 415
The second number is the company owner's phone. Use it for matters you would rather not discuss in a chat: a complaint, an invoice for a company, regular cooperation, a job covering several rental flats. This number takes calls only; please send WhatsApp messages to +48 537 151 454.
Contact form and email
The form on this page sends your message straight to a manager, together with up to three photos. All you need is your name, phone or email, and a few words about what needs cleaning. We reply during working hours, through the channel you give us.
The kontakt@cleanai.pl address is for matters in writing: invoices, documents, complaints. You can file a complaint within the period set by law: give the order number, a description and photos. We reply within 5 working days, at the latest within 14 days. Separately, within 7 days of the service you can report any issue under our satisfaction guarantee, and we will fix the work free of charge.
What to prepare before you write
We can give you a price and a date faster if you tell us right away: what needs cleaning (type and number of furniture pieces, carpet size, flat area), what condition it is in (stains, pet hair, odour, dust after renovation), your address or district, and the days that suit you. For upholstery and carpets, attach photos.
Travel within Kraków is included in the price. Up to 15 km beyond the city limits we add 30 PLN, up to 30 km 50 PLN. We do not travel further than 30 km from the city limits for now. The minimum order value is 120 PLN.
Changing or cancelling a visit
You can change or cancel the date free of charge: call us or write on WhatsApp. Please let us know at least 24 hours before the visit so we can offer the slot to another client. These rules do not limit your consumer rights.
Company details and address
CleanAI operates as a sole proprietorship registered in CEIDG; the NIP and REGON numbers are in the company details on this page and on every invoice. We work at clients' homes, in Kraków and in municipalities within 30 km, and we do not run a drop-off point. That is why we do not give an office address: we come to your address with all the equipment and cleaning products.
Questions about contact
Hours, languages, changing the date, complaints: short answers.
Call +48 537 151 454 during working hours: Mon–Fri 8:00–20:00, Sat–Sun 8:00–16:00. Outside these hours, message us on WhatsApp at the same number or write to the Telegram assistant @krakow_cleanai_bot, which replies around the clock.