Privacy Policy

The controller of your personal data is CleanAI based in Krakow (further: the "Controller"). You can contact the Controller by email at: kontakt@cleanai.pl

We collect the following personal data:

• •Contact details: first name, last name, email address, phone number — to process bookings and contact you.
• •Service address: the address we visit — to provide the service.
• •Photos: sent to the AI calculator — for automatic service estimation.
• •Technical data: IP address, browser type, cookies — for analytics and security purposes.

We process your data for the following purposes:

• ✓Processing bookings and providing cleaning services
• ✓Contact regarding bookings, complaints and questions
• ✓AI estimate based on submitted photos
• ✓Handling the loyalty program and promotions
• ✓Analytics and improving service quality
• ✓Fulfilling legal and tax obligations
• ✓Keeping proof of the accepted terms and the consents given
• ✓Sending marketing information (promotions, discounts) by e-mail and SMS — only to Clients who ticked the optional marketing consent

Data processing takes place on the basis of:

• •Art. 6 sec. 1 lit. a RODO — user consent (analytics/marketing cookies and sending marketing information by e-mail and SMS); consent can be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal
• •Art. 6 sec. 1 lit. b RODO — performance of a contract (providing the cleaning service, handling the order and related messages, e.g. confirmation and visit reminders)
• •Art. 6 sec. 1 lit. c RODO — legal obligation (tax documentation and keeping proof of the accepted terms and of the request to start the service before the withdrawal period ends)
• •Art. 6 sec. 1 lit. f RODO — legitimate interest (security, analytics)

You have the right to:

• ✓Access your personal data
• ✓Correct inaccurate data
• ✓Delete data (the right to be forgotten)
• ✓Restrict processing
• ✓Data portability
• ✓Object to processing
• ✓Withdraw consent at any time

To exercise these rights, contact us at: kontakt@cleanai.pl

We apply appropriate technical and organizational measures to protect your data. We use SSL encryption, secured servers and access control. We do not store payment card data.